Privacy Policy
Last updated: May 11, 2026
Introduction
Lucid Tract is committed to protecting your privacy and handling your personal information with care. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
We collect information that you provide directly to us when you:
- Fill out contact forms or consultation requests
- Communicate with us via email or in person
- Engage our services for pension planning
- Visit our website and interact with our content
The types of information we collect include:
- Contact details (name, email address, postal address)
- Financial information relevant to pension planning
- Employment history and pension records
- Information about your financial goals and circumstances
How We Use Your Information
We use the information we collect to:
- Provide pension planning and advisory services
- Respond to your enquiries and consultation requests
- Communicate with you about our services
- Comply with legal and regulatory obligations
- Improve our website and services
Legal Basis for Processing
We process your personal data based on:
- Your consent when you submit enquiry forms
- Contractual necessity when providing our services
- Legal obligations under FCA regulations
- Legitimate interests in operating our business
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Pension providers as necessary to deliver our services
- Professional advisers (lawyers, accountants) bound by confidentiality
- Regulatory authorities when legally required
- Service providers who assist in operating our business (under strict confidentiality agreements)
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission and storage
- Restricted access to personal information
- Regular security assessments and updates
- Staff training on data protection
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements. Financial services records are typically retained for a minimum of six years after the conclusion of our advisory relationship.
Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected]
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and analyze website traffic. For detailed information about our use of cookies, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Lucid Tract
42 Wellington Street
Leeds, LS1 4JJ
United Kingdom
Email: [email protected]
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.